Terms of Service

Last updated 2026/08/24

1. Who this agreement is with

ClinicPlus Booking Companion ("Companion", "the service") is a standalone product independently designed, built, and operated by Namoota Technology (Pty) Ltd("Namoota", "we", "us"), a business registered in South Africa. Companion is not owned or operated by ClinicPlus. By creating an account, logging in, or otherwise using Companion, you agree to these terms, which are governed by the laws of South Africa.

2. What Companion is

Companion is an independent account-management tool built for ClinicPlus clients who book occupational health medicals repeatedly and want a faster way to manage their roster, groups, and appointments. You must have an existing ClinicPlus account to use it. Appointments created through Companion are created directly in ClinicPlus's own booking system, subject to the same clinical, scheduling, and payment processes as any appointment booked directly with ClinicPlus.

3. Companion is optional, not mandatory

Companion is an optional add-on. You are never required to use it, and it does not replace, disable, or restrict your ability to use the ClinicPlus bookings website directly at any time. You can stop using Companion and continue booking through ClinicPlus as normal.

4. Companion is a paid, credit-based tool

Companion is not a free application. It is a credit-based companion tool built for power users who want to get the most out of ClinicPlus account management — bulk roster imports, group-based bookings, compliance tracking, and reporting. Actions in Companion are paid for with credits, purchased in advance. Credit prices for each action are shown before you confirm, along with your resulting balance. All credit purchases and action charges are final — see our Refund Policy for details.

5. Your data and your consent

To operate Companion, Namoota processes the information you choose to enter, including employee names, ID or passport numbers, occupations, sites, groups, uploaded job spec documents, and appointment and billing history. By using Companion, you consent to Namoota collecting, storing, and processing this data for the purpose of providing the service, as described further in our Privacy Policy. You confirm you have the authority and any consent needed from the employees whose information you submit.

Namoota also aggregates booking and roster data across companies using Companion to produce anonymized benchmark statistics — for example, average spend per employee for companies of a similar size, or how a typical rebooking interval compares to yours. A benchmark is only ever calculated and shown when it is based on at least five other companies with a broadly similar profile; below that number, no benchmark is generated for that comparison at all. These benchmarks never identify, name, or make any other company individually recoverable — you will never see another company's name, exact figures, or any detail that could single one out. By using Companion, you consent to your company's data being included, in anonymized aggregate form only, in these cross-company benchmarks.

6. Email notifications

If you opt in to email notifications when accepting these terms, Namoota may email you about your bookings, compliance reminders, credit balance, and product updates. You can change this preference at any time from Settings.

7. Your responsibilities

You are responsible for the accuracy of information you enter into your roster and appointments, including employee ID numbers, occupations, and uploaded documents. You must have the authority and consent needed to submit employee medical information on their behalf, as set out in the non-disclosure agreement you accept when creating an appointment.

8. Payment confirmation

Creating an appointment through Companion does not itself confirm or process payment for the medical services booked — that remains an offline process handled directly by ClinicPlus, exactly as it is for appointments booked through ClinicPlus's own systems.

9. Availability

We aim to keep Companion available and reliable but do not guarantee uninterrupted access. Companion depends on ClinicPlus's own systems for login verification and appointment creation; outages on ClinicPlus's side may affect Companion.

10. Limitation of liability

Companion is provided on an "as is" basis. To the maximum extent permitted by South African law, Namoota Technology (Pty) Ltd is not liable for indirect or consequential losses arising from your use of the service, including losses arising from data you choose to submit, and from ClinicPlus's own systems, availability, or appointment processes, which Namoota does not control.

11. Changes to these terms

We may update these terms from time to time. Where changes are substantive, you will be asked to review and re-accept them the next time you log in before you can continue using Companion. Continued use of Companion after changes take effect constitutes acceptance of the updated terms.

12. Contact

Questions about these terms can be sent to dev@clinicplusbooking.co.za.